Jokūbas Žadeikis
Process and optimization aficionado working in tech
Process and optimization aficionado working as Product Owner / Manager for My Telia Application with experience in Fintech, Telco, insurance sectors. Driven to make people's lives easier through technology and effectivization trough LEAN principles whether it is a client, customer or a colleague. I have more than 5 years of experience in analytical and project management roles mainly focusing on optimizing, re-designing and automating processes.
Worked with
My experience and path
Product Owner for My Telia application
Leading development, feature discovery and roadmap delivery of My Telia Application features with key focus on monetization and best customer experience in SAFe methodologies.
Key achievements
Facilitated delivery or new PaaS for in app invoice payment
Ensured delivery of native solutions instead of web-views
2024-08 - presentProduct Owner for finance - temporary position
Leading Finance and accounting product area as Certified Scrum Product Owner for largest insurance provider in Lithuania. Establishing and delivering on quarterly development plans and strategic company goals. Which consists of financial compliance, partner integrations and payments in self service platform savasld.lt
Key achievements
Supervised delivery of compliant e-invoices
Rolled out new designs for purchases and payments
Introduced automated payouts
2023-06 - 2024-08Product Manager
I was responsible for creating and maintaining internal tooling and automation engines on main back end platform. Planned and executed product roadmap while following company's and teams' OKRs and KPIs. Planned in a strategic way implementation of new features while looking into risks and viability.
Key achievements
Supervised and managed transition from static web pages to CMS platform
Introduced automated task engine
Groomed and trained new Automation Lead
Automation Lead
Owning Customer support toolkit and applications. Created and carried out automation strategies and projects to fulfillment, and worked closely with developer teams in order to reduce manual work and improve the existing toolkit for a more effective work environment.
Key achievements
Adjusted Customer Support processes to be more effective
Introduced chat bot to transferGo web page
Integrated separate 3rd party apps together to work cohesively
2021-04 - 2023 - 01Automation Lead
As automation lead for HR area working with full cycle automation project management, establishing automation / chatbot / RPA governance structure and ways of working. I have introduced new automation technology (UiPath) at that time to Telia.
Key achievements
Introduced UiPath as automation tool
Oversaw all automation projects in HR area
Groomed and trained new automation analyst
Business Analyst
Business analyst in HR area with focus on RPA and automation. Looking after analysis and implementation whil also supporting internal chatbot and internal user support platform.
Key achievements
Automated monthly reports with Auto Hot Key
Introduced variouse RPA solutions
2019-05 - 2021-04
Business analyst
Work with Robotic Process Automation as Business Analyst for external clients in financial industry. Conducting High level analysis. Conducting detailed analysis: Doing Business requirement gathering, preparing solution design, creating user stories and testing scenarios.
Daily tasks: communicating with clients regarding process automation. Reporting to clients about project status. Working closely with developer on solution and design of automation.Key achievements
Certification of RPA analyst
Certification of UiPath Developer foundation Training
2015-03 - 2019-04
