Jokūbas Žadeikis

Process and optimization aficionado working in tech

Process and optimization aficionado working as Product Owner / Manager for My Telia Application with experience in Fintech, Telco, insurance sectors. Driven to make people's lives easier through technology and effectivization trough LEAN principles whether it is a client, customer or a colleague. I have more than 5 years of experience in analytical and project management roles mainly focusing on optimizing, re-designing and automating processes.

Vilnius Lithuania
My Human perspective

Worked with

My experience and path

  • Product Owner for My Telia application

    Leading development, feature discovery and roadmap delivery of My Telia Application features with key focus on monetization and best customer experience in SAFe methodologies.

    Key achievements

    Facilitated delivery or new PaaS for in app invoice payment
    Ensured delivery of native solutions instead of web-views

    2024-08 - present
  • Product Owner for finance - temporary position

    Leading Finance and accounting product area as Certified Scrum Product Owner for largest insurance provider in Lithuania. Establishing and delivering on quarterly development plans and strategic company goals. Which consists of financial compliance, partner integrations and payments in self service platform savasld.lt

    Key achievements

    Supervised delivery of compliant e-invoices
    Rolled out new designs for purchases and payments
    Introduced automated payouts

    2023-06 - 2024-08
  • Product Manager

    I was responsible for creating and maintaining internal tooling and automation engines on main back end platform. Planned and executed product roadmap while following company's and teams' OKRs and KPIs. Planned in a strategic way implementation of new features while looking into risks and viability.

    Key achievements

    Supervised and managed transition from static web pages to CMS platform
    Introduced automated task engine
    Groomed and trained new Automation Lead

    Automation Lead

    Owning Customer support toolkit and applications. Created and carried out automation strategies and projects to fulfillment, and worked closely with developer teams in order to reduce manual work and improve the existing toolkit for a more effective work environment.

    Key achievements

    Adjusted Customer Support processes to be more effective
    Introduced chat bot to transferGo web page
    Integrated separate 3rd party apps together to work cohesively

    2021-04 - 2023 - 01
  • Automation Lead

    As automation lead for HR area working with full cycle automation project management, establishing automation / chatbot / RPA governance structure and ways of working. I have introduced new automation technology (UiPath) at that time to Telia.

    Key achievements

    Introduced UiPath as automation tool
    Oversaw all automation projects in HR area
    Groomed and trained new automation analyst

    Business Analyst

    Business analyst in HR area with focus on RPA and automation. Looking after analysis and implementation whil also supporting internal chatbot and internal user support platform.

    Key achievements

    Automated monthly reports with Auto Hot Key
    Introduced variouse RPA solutions

    2019-05 - 2021-04
  • Business analyst

    Work with Robotic Process Automation as Business Analyst for external clients in financial industry. Conducting High level analysis. Conducting detailed analysis: Doing Business requirement gathering, preparing solution design, creating user stories and testing scenarios.
    Daily tasks: communicating with clients regarding process automation. Reporting to clients about project status. Working closely with developer on solution and design of automation.

    Key achievements

    Certification of RPA analyst
    Certification of UiPath Developer foundation Training

    2015-03 - 2019-04

My education